Arizona All Nissan Club

General Discussion => Got Gear? => Topic started by: 07offroadx on March 31, 2017, 04:54:27 PM

Title: PRG Products
Post by: 07offroadx on March 31, 2017, 04:54:27 PM
Not sure if they are a sponsor or not. I tried looking to see who all the sponsors are.
Needless to say I am having a big issue with them. Maybe someone can give some input on this issue as well.
So I just returned from overseas and while I was gone my brother ordered $2k worth of parts for a titan swap on FEB22 and they were promised on MAR10. After some calls and emails we received excuses blaming the company that makes the leaf springs, then another excuse about powder coating. They were promised again on the 16th then again on the 24th. Just sent another email this morning and tried calling with no response. Has anyone else had this issue as well? Any info or rants is accepted. #doneventing
Title: Re: PRG Products
Post by: Rubio480 on April 01, 2017, 02:03:21 AM
I have had great experiences with prg and shitty ones with them.

I know many people who have had issues with shipping times.
Title: Re: PRG Products
Post by: Rubio480 on April 01, 2017, 08:41:58 AM
I would call and leave a message regarding a dispute with paypal or cc company. Greg got back to me so quick after that
Title: Re: PRG Products
Post by: AZ-Ted on April 01, 2017, 08:43:23 AM
Greg, the owner of PRG is a great guy, and does a lot for the very limited Nissan aftermarket parts community.  You are buying customized parts that are produced in batches.  There can be unexpected wait times with some of the products he sells.  He gives updated shipping dates based on what his suppliers are telling him (not all products are stocked at all times - this is not Amazon).

The difficulty is that PRG is a small company with like 1-3 employees.  He can be hard to get in touch with, but when you do reach him, you will be pleasantly surprised.  He has a ton of great information, not only before the sale, but after the sale, the installation, and on going maintenance (there is maintenance that will be needed on the UCAs, the coilovers, and the LCAs).

I bought my TS from him back in 2009, and did a refresh in 2016.  Both times, there were delays, but I am more than happy with my products from PRG.
Title: Re: PRG Products
Post by: 07offroadx on April 03, 2017, 07:41:20 AM
Thanks for the info gentlemen. I will keep all this in mind. Was just a little disappointed and sad that it wasn't ready when I got back to the states.
Title: Re: PRG Products
Post by: Hammer (Avi) on April 05, 2017, 10:19:11 AM
Unfortunately, none of the aftermarket suppliers are as consistent as we'd like.  I've found if there products are shown in stock and ordered online there are usually no issues.  Getting ahold of Greg can be difficult, but he always has all the answers when you do.  The products seem to be superior to the other options as well.  Especially their UCAs.  Unfortunately we don't have the support the Jeeps have and suppliers can't just keep a large inventory.  Hopefully you have better experiences in the future.
Title: Re: PRG Products
Post by: 14Frontier on April 06, 2017, 05:15:56 PM
Likely the delay is from the manufacturer
My recent prg order below with 1-3 weel delivery time
Radflows are drop shipped
Spc arms are drop shipped,
Bilstien shocks and cam bolts from prg.

Leafs would be custom and likely drop shipped.

For me, Calling M, T, Th between 8-9, has always resulted in a call back same day. Granted the Voice mail referenced christmas until mid january.

For reference my hefty sliders sat in powdercoat for 4-5 weeks, and after my first two weekly inferences of where my overdue parts are, i no longer recieved replies.

I would absolutely order from prg again, and have recived some excelent technical support from him.

Title: Re: PRG Products
Post by: Desert-X-Guy on April 19, 2017, 08:45:37 PM
Guessing you guys haven't seen the info on thenewx by Blinkd_Io
 or Gregs facebook lately. 

He is now committed to not promising dates, not doing any rebuild work or any work that he just doesn't want to do (which resulted in him shipping back several people their parts that were supposedly almost done but in fact haven't been touched) and a bunch of other stuff.   He seems hit and miss but his misses are like a 2007 Barry Bonds whiffing at tee-ball.

Objectively I've not used him and was on the fence, but after trying to contact Greg now on several occasions and failing, I went with Nisstec, the company that answers their phones and emails.
Title: Re: PRG Products
Post by: PitSnipe (Kyle) on April 20, 2017, 07:15:31 AM
Hopefully PRG isn't turning into how Xoskel turned out.
Title: Re: PRG Products
Post by: remo1991(Brent) on April 20, 2017, 01:36:37 PM
What ever happened to John ( Xoskel)
Title: Re: PRG Products
Post by: Hammer (Avi) on April 21, 2017, 12:53:59 AM
That's really sad to hear.  I'm not a big fan of Nisstec's UCAs, other than that their kits are good.  It hurts the X community to have less suppliers and less options. 
Title: Re: PRG Products
Post by: 07offroadx on April 22, 2017, 10:05:57 PM
So an update:
This week we received the UCAs(powder coated as asked), rear shackles(not powder coated as asked), and the AALs. Still waiting on everything else. I traveled to AZ to see family but I didn't go see my Xterra because I just didn't want to be upset that it isn't done yet. I really hope Greg does figure everything out though. Y'all make him seem like a really good guy but it sounds like he needs to figure some things out. I just can't wait to get everything and be another step forward on this project.
Title: Re: PRG Products
Post by: Desert-X-Guy on April 26, 2017, 06:05:00 PM
I completely hear that, and not sure if getting partial refund and getting the rest of your order for someone else is an option but if so, might be much much faster.
Title: Re: PRG Products
Post by: 07offroadx on May 02, 2017, 07:16:00 PM
So another update: There have been more failed attempts to get ahold of Greg. I did just read ALL the forum posts on the TheNewX with the link provided. It is now 02 MAY and still no Coilovers. Payment was made 22 FEB making that now 69 days with money spent and nothing to show for it. I sent Greg a long a** email today explaining absolutely every detail I could and did not blow up or get angry in anyway. I simply stated the facts about my order and the issues I had with it. I also told him I still want everything I ordered and want to come to a resolution in a difference in price.

In all honesty, I can understand that he runs a small company and his facebook post about delivery dates is not, IMHO, what we all wanted to hear. I believe he needs to focus on customers who are spending money with his company (not tech support, so much), and on getting orders filled and out in a reasonable amount of time. No where, that I could see, does it say he rebuilds stuff on his website. So why does he waste his time doing these projects that he clearly does not want and instead pissing off so many customers. Depending on how this whole transaction ends will determine if I ever do business with him again. I just hope he sees my email and gives me a call or a reply of some sort to get this all resolved.
Title: Re: PRG Products
Post by: Thupertrooper (Victor) on May 02, 2017, 08:15:48 PM
Not sure if since gonemoab is around the corner he is swamped. But still unacceptable
Title: Re: PRG Products
Post by: pinchel (Rob) on May 02, 2017, 10:37:28 PM
I sure hope that XTiki doesn't have issues, that's where he got all his lift kit stuff from.
Title: Re: PRG Products
Post by: XTiki on May 08, 2017, 07:42:01 PM
I haven't had a problem with him yet other than the continued hit or miss getting in touch with him.  I have all the parts.  Not sure if my shackles are the correct one as Rob and I had a fitting problem.  I called him and left a msg. He called me back 1 or 2 days later and left a msg with me.  I was disappointed I missed his call because he is so extremely hard to get a hold of.  I'm not sure what the deal is but his business practices are unacceptable.  His lack of communication and taking someone's money and not delivering. 

Even if I get all the delivered stuff on my truck with no further problems, I'll never use him again.  Small business is a business.  The small descriptor doesn't mean that customers should put up with crap.  He shouldn't want to face any of us at an event in a remote location when he is running a screwed up business. He will eventually run into someone who is not going to put up with the b.s.