collapse

Donate

Become a 2017/18 AZXC Supporting Member just Click the Donate button.

* Calendar

November 2017
Sun Mon Tue Wed Thu Fri Sat
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 [17] 18
19 20 21 22 23 24 25
26 27 28 29 30

No calendar events were found.

Upcoming Events

* Newest Member

* Who's Online

  • Dot Guests: 14
  • Dot Hidden: 0
  • Dot Users: 0

There aren't any users online.

* User Info

 
 
Welcome, Guest. Please login or register.
goto AZXC

Go To AZXC

goto AZTC

GoTo AZFC

GoTo AZPC

Forum Chatbox

Refresh History
  • pinchel (Rob): There's a few members in Tucson, but not sure what their availability is.
    Today at 10:44:00 AM
  • cjohan: anyone in tucson? need to do the bypass but would rather have help then do it myself
    November 15, 2017, 07:43:18 PM
  • HBIII: Thanks, I will check them out
    November 12, 2017, 02:40:02 PM
  • Thupertrooper (Victor): Phx rack and axle has lifetime replacement on there rack and pinions.
    November 12, 2017, 10:44:55 AM
  • pinchel (Rob): Sounds like your replacement rack was bad.
    November 12, 2017, 08:28:27 AM
  • HBIII: The assembly is leaking in both sides and the boots on the inner tie rods are both ripped open leading them to believe it is all related. Sorry I'm not the best with suspension knowledge
    November 10, 2017, 03:14:54 PM
  • cjohan: inner tie rods?
    November 10, 2017, 02:18:28 PM
  • HBIII: Inner tie rods
    November 10, 2017, 02:11:18 PM
  • PitSnipe (Kyle): fans are controlled by the coolant temp. When coolant temp is above specified temp the fans will come on.
    November 10, 2017, 01:36:02 PM
  • cjohan: anyone have there fans come on with engine? a/c and heat off
    November 10, 2017, 01:19:49 PM
  • PitSnipe (Kyle): where exactly did it fail?
    November 10, 2017, 12:48:52 PM
  • HBIII: The factory rack failed at 48k miles and now the replacement just failed at 71k miles and I don't know why
    November 10, 2017, 06:41:15 AM
  • PitSnipe (Kyle): Elaborate "eat steering assembly"
    November 10, 2017, 03:53:49 AM
  • HBIII: Preferably in the valley. Thanks
    November 10, 2017, 12:21:39 AM
  • HBIII: Anyone have recommendation for someone that can diagnose an issue causing my X to eat steering assemblies?
    November 10, 2017, 12:20:59 AM
  • Forrest: Charouleau gap is a fun but difficult trail I try to go up there once a month
    November 09, 2017, 07:46:05 AM
  • 14Frontier: I have been up to kiss rock on the gap
    November 07, 2017, 05:37:40 PM
  • remo1991(Brent): Yup fun trail
    November 05, 2017, 07:00:20 AM
  • m.sainz12: anyone ever run charouleau gap in tucson?
    November 05, 2017, 06:49:07 AM
  • pinchel (Rob): Assuming i find a decent flag, i'll be there!
    November 03, 2017, 07:00:52 PM

Author Topic: Beware of Nisstec  (Read 13758 times)

0 Members and 1 Guest are viewing this topic.

Offline timh

  • Full Member
  • ***
  • Posts: 118
  • Gender: Male
Beware of Nisstec
« on: July 22, 2014, 09:27:46 AM »
I just want to give everyone a heads up about some bad business practices on the part of Nisstec.

I spent over a month trying to get them to handle some warranty issues on a pair of Radflo shocks that I had purchased from them.  I made many attempts to get the problem resolved and most of the time couldn't get a phone call back when promised.  They finally agreed to handle the warranty problem which was drug out over another month before I got the shocks back. I will say that at least they took care of the problem but the process to get to that point was very frustrating.

I also had some springs that I needed to return in which they offered to give me a refund.  Nisstec even paid the shipping to send the springs back.  Once confirmed that they had received the springs the assured me that the amount had been credited to my card.  After numerous phone calls over the course of 1 month, having no refund on my card, I was forced to dispute the charge with my credit card provider.  Luckily I was able to get to money back.

Nisstec may have great customer service when you are purchasing from them but beware if you have a problem, the tide will turn on you.

Take this as you will, I just wanted to put the information out there to keep people informed.

Offline remo1991(Brent)

  • Supporting Member
  • Hero Member
  • *****
  • Posts: 627
  • Gender: Male
Re: Beware of Nisstec
« Reply #1 on: July 22, 2014, 11:54:55 AM »
That's not good feel for you on this one. It gets so aggravating when companies do this type of stuff. I have never gotten anything big from them just rear shocks. I have to admit it went without a hitch but mind you I have never needed to return anything or deal with warranty items. Just a quick question what Radflo's you go with and what # spring. Do they make difference.
« Last Edit: July 22, 2014, 12:18:09 PM by remo1991 »
T-swap / Snorkel

Offline pinchel (Rob)

  • Club Treasurer
  • Administrator
  • Hero Member
  • *****
  • Posts: 1677
  • Gender: Male
  • "He who laughs last, laughs last."
    • robakapinchel
    • pinchel
    • pinchel
    • VinylTats
Re: Beware of Nisstec
« Reply #2 on: July 22, 2014, 11:58:39 AM »
I haven't bought anything from them but did call them once for some info on lift kits, when I called there was no one available to answer my question. They offered a call back, but I never did receive a call from them. Bummer.
Click here to see my rig.  Get your AZXC/AZTC/AZFC Forum Decals here  VinylTats!

Offline Ghostrider

  • Supporting Member
  • Sr. Member
  • *****
  • Posts: 430
  • Gender: Male
  • Red Rock Spirit
Re: Beware of Nisstec
« Reply #3 on: May 07, 2016, 08:17:05 AM »
Plus  they do not answer the Phone.   I was ready to buy replacement UCA and new springs for  White X (07) and they never retuned a call.   I purchased my suspension accessories from Rough Country! (for my new build)
Mark Costa

Offline Chuy

  • Supporting Member
  • Sr. Member
  • *****
  • Posts: 454
  • Gender: Male
Re: Beware of Nisstec
« Reply #4 on: May 07, 2016, 06:33:30 PM »
I plan to by my next lift kit upgrade with them, I will let you guys know how it turns out. Companies that accept PayPal usually have great customer service and nothing to fear.
Roads? Where we're going, we don't need roads.

Offline PitSnipe (Kyle)

  • Club Vice President
  • Administrator
  • Hero Member
  • *****
  • Posts: 1412
  • Gender: Male
    • Kyle Zastrow
    • xterraguy81
Re: Beware of Nisstec
« Reply #5 on: May 07, 2016, 07:10:44 PM »
I purchased my first life through Nisstec and had no issues.
Eight Time ToTM Winner. July 2013, December 2013, July 2014, December 2014, May 2015, August 2016, February 2017, September 2017

Offline Charcoal21

  • Supporting Member
  • Noob
  • *****
  • Posts: 7
  • Gender: Male
  • Doin Work!!
Re: Beware of Nisstec
« Reply #6 on: May 09, 2016, 11:35:22 AM »
I've place 3 orders thru nisstec.  First one I got no confirmation email of my order, and had to call 3-4 times to get shipping info.  My last 2 orders went thru without any issues.  They seem to be hit or miss.
2013 X - PRG Advanced Lift - Hefty Aluminum Skids - Shrock Sliders - Custom Roof Rack - Level 8 Wheels - Vigg Designs Hood Vinyl - 40" and 24" Light Bars

Offline Ghostrider

  • Supporting Member
  • Sr. Member
  • *****
  • Posts: 430
  • Gender: Male
  • Red Rock Spirit
Re: Beware of Nisstec
« Reply #7 on: May 09, 2016, 07:17:19 PM »
Trials and Tribulations  of customer service, good , bad and indifferent!
Mark Costa

Offline XTiki

  • Supporting Member
  • Noob
  • *****
  • Posts: 33
  • Gender: Male
Re: Beware of Nisstec
« Reply #8 on: June 01, 2017, 08:04:11 AM »
Seems like there is no telling what kind of experience you will have these days with manufacturers, retailers, etc.  Appears to be no place you can shop in the age of online drop shipping, etc. that you can shop with complete confidence.  I still appreciate local businesses and shops that do quality work and stand by their finished work.  Savings is always important but I will pay extra for good, local customer service.
3" lift, Radflo's, OME Springs, Maxgear Armor Steel Rear Bumper